Resources

Support

Make an API issue easy to investigate.

Contact ParcelXpert

Use the existing contact channel on parcelxpert.com. A dedicated developer support address and response SLA have not yet been assigned.

Include these details

Send X-Request-ID, UTC timestamp, method/path, test or live environment, account identity and the stable error code. Include a sanitized reproduction and PX reference where available. Never send API keys, signing secrets, provider credentials, full customer addresses or payment details.

Live access

Approved merchant onboarding, billing and live credential issuance must be completed before production usage. The local preview does not grant live shipping access.